Booking Terms & Conditions

Booking Terms & Conditions

The following Terms and Conditions should be read and understood before making a booking and are intended for your safety and ease of use of our property and services.

Please appreciate that Guestlands is a self catering B&B style accommodation attached to a private home and gardens.  We are not a hotel or guesthouse although we do try to provide a boutique resort style experience.  Your respect for our private property would be appreciated whilst staying as our guest.

Your accommodation includes a private villa room and en-suite facilities, use of the guest media/ lounge room and the dedicated breakfast/ café wine bar “ La Trattoria’ .  Access to the gardens, pool and spa areas is also included and we have parking available on the premises.

Free Wi Fi access is available but not guaranteed.

Booking | Payment | Cancellation Policy

To secure your reservation a fifty percent (50%) deposit is required with the balance payable at least 48 hours prior to arrival.

There is no charge for cancellation if you notify us at least 10 days prior, a 10% cancellation fee applies thereafter, and 50% cancellation fee applies if less than 48 hrs notice. All notices must be in writing and confirmed by us to acknowledge and validate so as to avoid any doubt.

In the event of a Covid lockdown or imposed Government Health restrictions we offer full refund or you  can reschedule to another to date.

Reservations made through a booking agency will upon cancellation attract said booking agency’s administration fee in addition to our Guestlands B&B fees & charges.

Guestlands reserves the right to cancel a booking at any stage. All payments will be fully refunded in such unlikely event or if possible we will endeavour to find you accommodation of equivalent or better standards.

We strongly recommend that guests take out travel/cancellation insurance.

Check-in and Check-out Times

Check in is from 2pm , check out is 11:30am.

Late check out or early check-in may be available however is dependant on other guest bookings or by prior agreement. Non- approved late check outs may incur a $50 per hour fee. We are a small B&B with limited rooms so please respect the time taken to prepare the villa for you and incoming guests.   

Please keep us informed as to your arrival time, especially if arriving late.

Arrival:

Your host will welcome you and your guests and demonstrate the facilities how to use the equipment.. Guests must follow the instructions for using the TV’s, DVD, coffee machine, kitchenette facilities and Spa. Failure to do so may leave you  liable for any damage they cause.

Departure:

 When you or your guests leave you must ensure all doors and windows are locked and the keys are returned. Please check that you take all your property with you as we cannot guarantee the security after you depart. We will try to contact you if you have left something behind and can arrange for their return if required.

Damage, Soiled  or Missing Property:

The person booking the room or the cardholder is deemed to be responsible for their actions and those of any of their party. Guestlands reserves the right to repair or replace, with new, any missing, damaged or soiled items. Any additional cleaning will be charged appropriately and may include any cost for loss of business. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary. You acknowledge and authorise  that the charge may be debited from the credit card or charge facility used for the security bond of the booking.

Non-Smoking:

For the comfort and benefit of our guests, Guestlands is a STRICTLY NON SMOKING accommodation. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional $300-$500 for specialist cleaning to your room. Payment will be debited from the credit card or charge facility used for the security bond of the booking.

Smoking maybe permitted in some of the open garden areas however we ask you respect and not offend others that may be nearby.  You will be charged for any additional cleaning or collection of cigarette butts that are not properly disposed of. 

Guest Property:

Guestlands and its staff does not accept liability in respect of any loss or damage to articles brought onto our property. We also cannot accept responsibility for your cars while parked on our premises. Your car is parked at your own risk.

Lost Property:

Lost property is held for a period of one (1) month. Although we will do our best to contact you and advise of any property found it is the responsibility of you or your guest to contact us to claim lost property. On request, lost property will be returned via a pre-paid and addressed Australia Post envelope or courier at cost.

Risk of Falling Branches:

Our large gum trees (Eucalypts) on occasion may drop branches. . Though extremely rare events, please assess the risk when parking, walking  or sitting under the trees.

Interruption of Essential Services: 

Guestlands does not accept any responsibility for failure or interruption of utilities or essential services such as water, gas,  electricity  or telecommunications but shall make every effort to provide temporary or alternative services where possible and contact the authorities to report and remedy such incidences.

 Furthermore, in the event that a faulty appliance is reported, Guestlands does not accept any responsibility for subsequent loss of amenity by the guest.

Privacy Policy:

All personal details retained by Guestlands will be maintained in accordance  to Australian Law and will not be released to any third parties for any purpose whatsoever. At Guestlands  we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us with. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how Guestlands handles and protects your PII in accordance with commonly accepted privacy principles.

What Information We Collect: In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.

How We Use Your Information: Guestlands uses your PII only for the purpose of responding to and fulfilling your requests for accommodation. Information collected when you make a booking is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking. Domain tracking of visitors to our website and how many visits each page receives may be collected to enhance the services and online experience that we provide.

Who We Share Your Information With: Guestlands  does not disclose any information about customer bookings to anyone except as may be required by law. Guestlands  may disclose information against someone who poses a threat to Guestalnds B&B interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information: Guestlands B&B believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information such that if at anytime you would like to enquire or alter the PII you provided to Guestlands B&B in your booking, please contact us.

Changes to these Terms and Conditions: Guestlands has the authority and the right at any time it sees fit or reasonable to change or modify all or any part of these terms and conditions. A copy of our terms and conditions is published on our website www.guestalnds.com.au 

 The above terms and conditions are deemed to have been accepted 

when the booking is made.

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C) Guestlands July 2020